Twilio On Call Calling Automation
Company currently uses calling to a critical ticket line that sends the team texts and emails with voicemails. Twilio allows the team to receive calls to their phone numbers with the voicemail playback from the ticket included.
- Role
- Designer & Developer
- Company
- Hospitality Company
The problem
Company currently uses calling to a critical ticket line that sends the team texts and emails with voicemails. Text notifications are short so on call techs may miss or be late to notifications. The text message also doesn’t describe the critical issue. Only way was to playback the voicemail from the email.
What I built
Using Twilio I purchased a number, created a Service that runs the automation and connects to Pulseway via Webhook. Each person with their number coded into the variable will get the call. The call includes the voicemail file that is attached to the Pulseway ticket. Everyone will hear the same call. Measures are put into place to not start the call automation when going to voicemail until the tech’s voicemail is done playing.
Tech
- Twilio
- Pulseway
Results
- Each tech receives the automated call when their number is added to the variables in the code.